FAQ
❓ Frequently Asked Questions
Got questions? We've got answers! Here are the most common questions about CITY PULSE products and services.
🚚 Shipping & Delivery
Q: How long does shipping take? A: We deliver within 1-2 business days via SF Express to all areas in Hong Kong.
Q: How much does shipping cost? A: Shipping is starting from HK$25 for all orders within Hong Kong.
Q: Do you ship internationally? A: Currently, we only ship locally within Hong Kong.
Q: When will my order be processed? A: Orders placed before 5:00 PM HKT are processed the same day. Weekend orders are processed on the next business day.
Q: How do I track my order? A: You'll receive an SF Express tracking number via email once your order ships. You can track it through the SF Express app or website.
👕 Products & Sizing
Q: What sizes do you offer? A: We offer all standard sizes. Check the size chart on each product page for detailed measurements.
Q: How do your t-shirts fit? A: Our t-shirts have an oversized, comfortable fit. Check the height recommendations on each product page.
Q: What material are your t-shirts made from? A: Our t-shirts are made from premium 320G pre-shrunk cotton blend for comfort and durability.
Q: How should I care for my CITY PULSE t-shirts?A: Machine wash cold, tumble dry low. Iron inside out to preserve the logo.
💰 Orders & Payment
Q: What payment methods do you accept? A: We accept all major credit cards, Shopify Pay, Apple Pay, Google Pay and FPS.
Q: Can I modify or cancel my order? A: Contact us immediately at jidi251@yahoo.com.hk if you need to modify or cancel your order. Once shipped, we cannot make changes.
Q: Do you offer bundle discounts? A: Yes! Our 2 t-shirt bundles offer up to 65% savings compared to buying individually.
🔄 Returns & Exchanges
Q: What is your return policy? A: Contact us within 7 days of delivery if you need to return or exchange an item.
Q: How do I return an item? A: Email us at jidi251@yahoo.com.hk with your order number and reason for return. We'll guide you through the process.
Q: Who pays for return shipping? A: Return shipping costs depend on the reason for return. Contact us for specific details.
📞 Contact & Support
Q: How can I contact customer service? A: Email us at jidi251@yahoo.com.hk. We respond within 24 hours during business days.
Q: What are your business hours? A: Monday-Friday: 9 AM-6 PM, Saturday: 10 AM-4 PM, Sunday: Closed (HKT)
Q: I have a question not listed here. What should I do? A: Don't hesitate to contact us! We're always happy to help with any questions about CITY PULSE products or services.